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Timberland

How do you narrow your focus to grow your brand?

Overview

We helped Timberland unlock growth by delivering a consistent global experience refocussed around its core consumer.

Challenge

Timberland was struggling with flat sales and was losing market share in the US, its biggest market. Its global marketing had become confused with mixed messages and product strategies across disparate consumer groups - hip-hop, outdoors and fashion - and multiple global markets. To deliver consistency for the brand, we needed to rediscover the core Timberland consumer and build the experience around them.

Solution

Through comprehensive qualitative research across 6 countries, we discovered that Timberland lacked technical credibility among hardcore outdoor enthusiasts, but had a casual versatility that resonated among a core segment, Outdoor Lifestylers. These are style-focused consumers who engage in everyday outdoor occasions.

Result

With newfound clarity on the global target, Timberland refocussed its product assortment, revamped its merchandising strategy, and crafted a consistent global message. Sales improved in every global market and every product category - with a profit margin increase from 2011 to 2014.

Timberland has staged an impressive turnaround, with sales surging 15 percent in the most recent quarter even as the broader retail industry has posted only modest growth

Sarah Halzack, Washington Post

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